FAQ

1. What products do you sell

We sell clothing, shoes, jackets, pants, and everyday apparel items for men and women.

2. Where do you ship

We currently ship only within the United States.
We may expand to international shipping in the future.

3. How long does shipping take

Shipping takes 3 to 5 business days, Monday to Friday.

4. How long does order processing take

Handling time is 1 to 2 business days, Monday to Friday, from 9 am to 5 pm.

5. Do you ship on weekends

No. We do not process or ship orders on weekends or holidays.

6. What payment methods do you accept

We accept all major card payments.

7. Do you offer returns

Yes. We offer 14 days free returns, but only for new damaged items.

8. What items are not eligible for return

We do not accept returns for:

Used products
Items damaged after delivery
Customer remorse or change of mind

9. How do I request a return

10. Do you offer refunds or replacements

Yes. If your return is approved, we can offer either a full refund or a replacement depending on availability.

11. How can I track my order

If tracking is available for your order, we will send you tracking details by email once your package ships.

12. What if I entered the wrong shipping address

We are not responsible for packages sent to an incorrect address provided by the customer. Contact us immediately if you notice a mistake and we will try to help before the order ships.

13. What should I do if my package is lost or damaged in transit

14. Does Derkaoui offer gift cards

No. We do not offer gift cards at this time.

Contact Information and Working Hours

If you have questions that are not answered here, contact us:

Derkaoui LLC
952 Winchester Rd, Unit 181
Lexington Kentucky 40505 USA
Phone: +1 270 209 4126
Email: contact@thederkaoui.com

Working Hours: Monday to Friday, 9 am to 5 pm
Time Zone: Lexington Kentucky

FAQ