Creation Date: Jan 14 2026

This Shipping Policy explains how orders are processed and delivered when you shop at thederkaoui.com. By placing an order, you agree to the terms below.

1. Order Processing

All orders are handled by Derkaoui LLC.
Our handling time is:

• 1 to 2 business days

• Monday to Friday

• 9 am to 5 pm Lexington Kentucky time

Orders placed after our daily cut off time of 5 pm are processed the next business day.

We do not process or ship orders on weekends or holidays.

2. Shipping Time

After handling, delivery time is:

• 3 to 5 business days

• Monday to Friday

Shipping times may vary due to factors outside our control, such as carrier delays, weather conditions, or busy seasons.

3. Shipping Method

We offer the following shipping option:

• Free Delivery (available on all orders)

We may add additional shipping options in the future.

4. Shipping Locations

We currently ship only within the United States.
We may expand to international locations in the future. Any updates will appear on this page.

5. Tracking Information

When your order ships, you may receive tracking information by email or through your account if available.

6. Shipping Issues

Once the order is handed to the carrier, delays may occur that are outside our control.
If your package is lost, damaged in transit, or significantly delayed, contact us and we will assist you in working with the carrier.

7. Incorrect Shipping Information

Please make sure your shipping details are correct before placing your order.
We are not responsible for packages sent to the wrong address due to incorrect information provided by the customer.

8. Refused or Undeliverable Packages

If a package is returned to us due to refusal or failure to receive, we will review the situation and determine next steps. Extra shipping fees may apply.

Contact Information and Working Hours

If you have questions about our Shipping Policy or need help with an order, contact us:

Derkaoui LLC
952 Winchester Rd, Unit 181
Lexington Kentucky 40505 USA
Phone: +1 270 209 4126
Email: contact@thederkaoui.com

Working Hours: Monday to Friday, 9 am to 5 pm
Time Zone: Lexington Kentucky