Creation Date: Jan 14 2026

This Returns and Refunds Policy explains how we handle returns, replacements, and refunds when you shop at thederkaoui.com. By placing an order, you agree to the terms below.

1. Return Eligibility

We offer 14 days free returns on all orders.

We only accept returns for new damaged products.
To qualify for a return, the item must:

• Be unused

• Be in its original condition

• Have the damage present at the time you received it

• Include any original packaging that came with the item

We do not accept returns for:

• Used products

• Customer remorse or change of mind

• Damage caused after delivery by the customer

2. Reporting an Issue

If your item arrives damaged, contact us within 14 days of delivery.
Please include:

• Your order number

• A description of the damage

• Clear photos showing the issue

This helps us review your claim quickly.

3. Refunds

If your return is approved, we can offer:

• A full refund, or

• A replacement product, depending on what you prefer and what is available

Refunds are issued to the original payment method only.

Once the return is approved, refunds may take several business days to appear, depending on your bank or card provider.

4. Replacements

If a replacement is requested and the item is in stock, we will ship it at no extra cost after your return request is approved.

If the item is no longer available, we will provide a refund instead.

5. Return Shipping Cost

Return shipping is free for all eligible returns.

6. Items Not Covered

We do not offer returns for the following:

• Used clothing or items that show signs of wear

• Items damaged by the customer after delivery

• Orders returned without approval

• Customer remorse or wrong size choice

• Any non damaged product

7. Incorrect or Missing Items

If your order arrives with missing or incorrect products, contact us within 14 days of delivery. We will review the issue and either send the correct item or provide a refund.

8. Lost or Damaged Packages During Transit

If your package is damaged or lost during transit, contact us. We will help work with the carrier to resolve the issue.

Contact Information and Working Hours

If you have questions about our Returns and Refunds Policy or need help with a return, reach out to us:

Derkaoui LLC
952 Winchester Rd, Unit 181
Lexington Kentucky 40505 USA
Phone: +1 270 209 4126
Email: contact@thederkaoui.com

Working Hours: Monday to Friday, 9 am to 5 pm
Time Zone: Lexington Kentucky